It is possible that at the time of sign up, learners may not enter the correct details such as their name up on your site. This would then create an issue at the time of the course certificate being issued wherein the name on the certificate would reflect as listed in the user profile leading to students asking for the name to be corrected.
To fix this, students can correct the information in their user profiles. Once the name is corrected in the user profile, they can download the certificate again and the certificate will have the correct information.
Table of contents
- How do students change their name and download the certificate?
- How to change profile details for the students?
How do students change their name and download the certificate?
Here's how a student can change their details and redownload the certificate.
- A student needs to access their profile
- Rectify the name as it should appear on the certificate.
- Click on ‘Update Profile’ and download the certificate again.
With this, the students can get the course completion certificate again if there is a spelling error in the name.
How to change profile details for the students?
Additionally, you can also change the details for the students in the dashboard. Here's how
- Access Dashboard > Users > All Users
- Search for the user
- Click View > Settings
- Update the information as needed
- Inform the student to download the certificate again
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