How To Troubleshoot Some Of The Common Technical Issues
This article covers discusses some of the common technical issues that you might experience and how to address these concerns.
Common Technical Issues
In case you face any technical issues, please feel free to submit a ticket at the earliest and we will be glad to help you. However, there a few common issues that can resolved on your own. Some of the common technical issues are:
- Page not loading
- Page not displaying properly
- Images not showing
- Slow speed
- Changes not reflecting post submission
While this list is only indicative, majority of the concerns can be resolved by simply following the steps listed below.
Knorish is a powerful platform that has been designed specifically to be device and browser independent. This means that whether you're using Safari, Chrome, Explorer,or Firefox, the platform would work fine on any. However, if you do feel that browser is malfunctioning or crashing, you may need to update your browser to ensure it has the latest updates.
Fortunately, most modern web browsers will automatically update themselves so that you're always running the most current version. You no longer need to actually "download and install" the latest version yourself; it will do it for you.
If you’re experiencing problems, we recommend checking if your browser is up to date by visiting UpdateMyBrowser.org.
Clear Your Cache
While browsing on the web, web browsers store cookies and website data in order to improve your experience. By clearing out these cookies and website data, may help resolve any issues that you may be facing. Clearing your system's cookies, history and temporary files can improve the performance of your system as well.
To clear your cache in Google Chrome, click the menu button and select settings. Then click Clear browsing data. Make sure that the Cached image and files box is checked. See more details on clearing your cache in Chrome here.
On the settings page, scroll to the bottom and select Advanced, and in 'Privacy and security', select Clear browsing data.
Make sure to select all the 3 options to clear the data. To understand this process in detail, you can also read - Google Support: Clear Cache & Cookies.
Learn how to delete cookies & history on other commonly used browsers:
While third-party browsers can be extremely useful, they can cause issues with Knorish and sites running on Knorish. To check if that is indeed the case, simply open your Knorish account on another browser first or open the account in incognito/private mode. if the problem still persists, extensions are not a cause of concern. But if the problem is resolved, you may be required to check and remove the extension that may be causing interference.
To learn more about managing extensions in Chrome, visit the link: Install and manage extensions. For other browsers, the links have been detailed below:
Mentioned below are a few popular extensions that may cause issues in your Knorish Site and/or Account:
- Security extensions (like HTTPS Everywhere)
In case you have a lot of extensions installed on your browser that too can be a concern as it slows down your browser and may interfere in browsing as well. Consider removing a few while you work on you account.
Test Your Internet Speed
Sometimes slow internet speed can also cause problems on your Knorish Site or Account. While there are several ways to check your current internet speed, we recommend you go to speedtest.net. Simply click Start and the site will publish the results.
Understanding the Terminology
Ping: The speed of your connection's response time after a request is sent out. It is measured in ms i.e. milliseconds. The lower the number better.
Download Speed: how fast your internet connection is able to move the data move from the server to you.
Upload Speed: How fast you can send the data to others. In most cases, upload cases is lower than download speeds.
In case you believe that the issue is due to a slow internet, we suggest restarting your modem, upgrading internet, or contacting your internet service provider.
Restart Your Computer
In order to maintain your computer in optimal condition & health, it is imperative that they are restarted frequently. In case you face any particular issues with your Knorish account, 'Turning off and then turning it on' might just resolve your concern.
Problem still not fixed. No worries. We can help.