How do I create a knowledge base or the FAQ section for my website?

With Knorish you can create a knowledge base or an FAQ section for your website on Knorish. To do this, there are 2 ways:

TABLE OF CONTENTS

• Add the FAQ as snippets on a page on your site 
• Create a knowledge base for your business with Freshdesk

Add the FAQ as snippets on a page on your site 

If you wish to add a FAQ snippet to a page, you can follow the steps highlighted below:

• Log in to the Knorish site
• Open the page in edit mode where the FAQ section has to be created
• In the right snippet panel, scroll down and select the FAQ snippet
• Drag the snippet into the desired position on the webpage
• Change text and add questions & answers
• To add multiple snippets for adding more questions, click the ‘+’ button
• Click on Save to save all changes

Create a knowledge base for your business with Freshdesk

To learn how to integrate Freshdesk into your account on Knorish read Freshdesk Integration. After you have integrated it, head to your Freshdesk account & follow the steps as highlighted below:

• Click on ‘Solutions’ on the left toolbar
• On the new page, select the FAQs section to start creating the FAQs for your website
• To add a new FAQ, click on ‘New Article’ as shown in the illustration above
• Add the title to your FAQ in the space shown in the illustration above
• After adding the title, write the given FAQ by using the space provided to add the answer
• Click on ‘Publish’ to make this FAQ live on your knowledge base
• Publish all FAQs

To learn more in depth about the different functionalities available inside freshdesk to create a knowledge base, refer to their detailed FAQ here: Create and Organize Knowledge Base On Freshdesk

How to add this knowledge base as a menu on my website?

To begin this, copy the domain for your Knorish base to your clipboard & follow the steps as highlighted below:

• Click on ‘Website Builder’ on the left toolbar
• Select the ‘Pages’ option to add a new page
• Since Freshdesk is an External Link, click on ‘+External Link’ to add the new page
• Change the page name to FAQs
• Paste the domain link from your clipboard to link your knowledge base to your website
• Make sure both toggles are active so that the Knowledge Base can be seen on your menu
• Click on ‘Save’ to make the page live
• Click on Menu Manager in the dashboard in the Website Builder
• Rearrange the page as per the requirement
• Click on Save